FAQ – Frequently Asked Questions

Registration

 

Website Navigation / Technical

General


How do I register?

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I stopped before completing registration. How do I complete it?

To start or complete registration see The Register page in the horizontal menu across the middle of the most website pages, has information about registration and the next steps. Read the XCCM Training Schedule page for a list of what is offered. XXCM Main Menu

How do I Login/Logout?

There are Login and Logout links of the front page (depending on whether you are logged in or not).  
Login: XCCM My Account

Logout: XCCM My Account They can be used to log in or out anyone who has a user id on the xcchelseamasters.com website.

Can I register my whole family at once?

No. Registrations are individual. To register more than one person using the same computer, follow the registration process for the first person. Once complete hit the Logout button. Then follow the registration process for the next person. If you make purchases at a later time you must login with the user-id of the person who the purchase is for.

I already have a user-id and password. How do I sign-up for fall/winter programs?

Where is the shop?
You can go directly to the Shop from the side menu   XCCM SHOP

I put something in my Shopping Cart that I want to remove. How do I do that?

For each item listed in your Cart there is a tiny x to the left of the item. Clicking it will remove the item from your cart.   XCCM Shop delete

What browser/computer/operating system do I need to best access the site?

Please make sure you are using an up-to-date version of one of the following web browsers: Chrome, Firefox, Internet Explorer or Safari. Don't forget to note your new userid and password that you create when registering and keep it in a safe place.

Who can I contact about registration problems?

Email [email protected]

Who can I contact for general inquiries?

Email [email protected]

Who runs XC Chelsea Masters?

XC Chelsea Masters (XCCM) is incorporated with Industry Canada as a not for profit organization. There is a Board of Directors that oversees the day to day operations of the club. For a greater understanding of the club's governance, members are encouraged to attend the XCCM Annual General Meeting.

Where does the money go?

We are a not for profit organization. The money collected goes to covering the club's expenses (equipment, coaching, CCC/NCD fees, etc). For a greater level of detail, members are encouraged to attend the XCCM Annual General Meeting.

What is a Master skier?

How old do I have to be to be a master?
At national and international competitions, by definition, a Master Skier is over 30. At XCCM we do not get hung up about age. We have members in their 20s, 30s, 40s, 50s, 60s, and 70s.

I forgot my password. What can I do?

On the home page:

Select the Lost Password? Reset here. on the home page (when not logged in)

Chg_pwd_login

Which will bring you to:

lost2

Once you enter your email address (which is your user id) and click on the Reset Password button.

You have to wait for an email to arrive at the email address you provided. (If your system is like mine there is a chance it will end up in a spam folder, so do not forget to check there if you do not see it.) The email will be similar to the following: lost3 Once you follow the link at the end of the email it will take you to:

lost4

At that point fill in the new password twice and hit the button.

How do I navigate the site?

The site can be navigated using the menu bar at the top of all pages. XCCM Menu 1

How do I get back to the Home page?

Clicking on the XC Chelsea Masters on the top left will get you to the home page. XCCM Home